Damage and Return Policy
At Furndune, we strive to ensure that your shopping experience is seamless, and your satisfaction is our top priority. We make sure that we solve all your doubts and deliver you a satisfactory product. To be honest, cancellation is really disheartening and upsetting for us as well, as you. Every handmade product is beautiful and different from each other so the confusion lies that would you be getting the same piece as shown in the picture or would be a little different. Although, we make sure we deliver the piece which was shown to you, but since all the pieces are Handmade, so their may be little imperfections which are measly visible or may be the shown fabric is little bit different in color and texture from what we have in the picture, which depends on the availability of the fabric at the time of the order. For any damages to the items, please take a moment to read our damage policy below:-
What if the item is damaged when it arrives or you are sent the wrong item?
In the unfortunate event that your product arrives damaged during transit or you are sent the wrong product, we offer a hassle-free replacement process.
To initiate the replacement process, please notify us within 24 hours of receiving the product.
1. Provide clear digital photos and a video of the damaged product to assist us in expediting the resolution.
2. Return Pick-up Process:
Once we receive your notification and necessary documentation, our dedicated team will initiate a return pick-up through our trusted logistics partner.
3. Dispatch of Replacement:
Upon successful pick-up of the damaged product & after our team has inspected the received damaged item. We will dispatch your replacement product within 15 days. We only provide replacement only replacement request should be raised within 24 hrs post delivery.
Steps to follow:
Contact our customer support team within 24 hours of delivery.
Email photos and a video of the damaged product to care@furndune.com.
Await instructions from our team for the return pick-up process.
Note:
The product must be returned with all tags attached in their original condition along with all packing material, courier receipt, invoice & other papers.
The replacement product will be dispatched once the damaged item is received by our team.
We understand that unforeseen circumstances may occur, and we are committed to making the replacement process as smooth as possible.
For any further assistance or inquiries, please contact our customer support at care@furndune.com or message us at +91-92564-29193.
Disclaimer
Our products are photographed in a studio with professional lighting. This will cause the item to appear different when placed in different natural settings and Furndune cannot guarantee the item as shown will appear the same as when placed in your home. The intensity and range of colour will be affected by the amount and type of light in any space. Screen displays will vary and also affect the perceived colour of the product.
Delivery Damage
You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify us within 24 hours of receipt of your items by email at care@furndune.com or send us a message at +91-92564-29193.
In the event that the items have been damaged, please ensure that you all have a record of the driver’s name. If a package or box appears damaged, please write ‘PENDING INSPECTION’ or ‘APPEARS DAMAGED’ on any documents the driver requests you to sign. We also request that you provide digital photographs & video of the damaged item.
Once we have received your claim, we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and the replacement item delivered to you at our cost after our team has inspected the damaged item. You will incur no additional costs. All returned items must be returned in original packaging, and care is taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition when shipped to you.
Refunds
Since all our products are customized & made to order just to suit the needs of an individual customer. Therefore, we will not be able to refund the amount paid. However, if the product is received damaged and any manufacturing defects, it shall be eligible for replacement as per the damage policy.
Note: We do “customized items”, so if a customer cancels the order in between, the refund is not possible.
PRODUCT USE, SAFETY & LIABILITY DISCLAIMER
1. Intended Use
All furniture products sold by Furndune are designed and manufactured for their specified and intended purposes. Customers are solely responsible for ensuring that the product is used only for its intended purpose and in accordance with the applicable product specifications, instructions, warnings, weight limitations, installation requirements, and safety recommendations.
2. Proper Use and Installation
The customer is responsible for the proper installation, assembly, placement, operation, maintenance, and use of the furniture after delivery. Where assembly or installation is required, the customer must ensure that it is carried out correctly and in accordance with the instructions provided by Furndune.
Furndune shall not be responsible for any loss, damage, injury, or other consequence resulting from incorrect assembly, improper installation, unsafe placement, unauthorized alterations, modifications, repairs, or failure to follow the instructions provided with the product.
3. Misuse and Unauthorized Use
Furndune shall not be liable for any injury, discomfort, health issue, property damage, product damage, or other loss arising from:
- Improper, negligent, careless, or abnormal use of the product;
- Use of the product for a purpose for which it was not designed;
- Exceeding the recommended weight or load capacity;
- Sitting, standing, climbing, jumping, lying, or placing excessive weight on parts of the furniture not designed for such use;
- Incorrect assembly, installation, positioning, or handling;
- Unauthorized modification, alteration, repair, or structural changes;
- Failure to properly maintain, inspect, or care for the product;
- Normal wear and tear, misuse, accidents, or external circumstances beyond Furndune’s reasonable control; or
- Any use contrary to the product instructions, warnings, specifications, or safety recommendations.
4. Medical, Physical & Ergonomic Considerations
Furniture products are not medical devices and are not intended to diagnose, treat, prevent, or cure any medical or physical condition.
Individual customers may experience different levels of comfort or physical response depending on their body structure, posture, sitting or sleeping habits, duration of use, pre-existing physical conditions, environment, and other individual circumstances.
Furndune does not provide medical, therapeutic, orthopedic, or ergonomic advice unless expressly stated otherwise for a particular product. Customers with existing medical, physical, orthopedic, postural, or other health-related concerns should consult an appropriately qualified healthcare professional before purchasing or using the product.
Furndune shall not be responsible for any medical condition, physical discomfort, aggravation of an existing condition, injury, or health-related consequence arising from the customer’s individual use of the furniture, except to the extent such liability cannot legally be excluded or limited.
5. Customer-Controlled Use
Once a product has been delivered, Furndune has no control over the manner in which the customer uses, handles, installs, stores, maintains, modifies, or positions the product. Accordingly, Furndune shall not be responsible for consequences arising from circumstances or methods of use that are outside the company’s reasonable control, including use inconsistent with the product’s intended purpose or instructions.
6. Product Specifications & Weight Limits
Customers must comply with all applicable product specifications and recommended weight or load limits communicated by Furndune.
Exceeding any stated or recommended capacity may compromise the structural integrity, stability, safety, or performance of the product and may result in damage or injury. Any resulting loss or damage caused by exceeding such limitations shall be the customer’s responsibility, subject to applicable law.
7. Inspection & Maintenance
Customers are responsible for regularly inspecting the furniture for signs of damage, looseness, instability, deterioration, or other conditions that may affect safe use. If a product appears damaged, defective, unstable, or unsafe, the customer should immediately discontinue its use and contact Furndune for assistance. Continued use of a product after discovering a safety concern may increase the risk of injury or damage.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Furndune shall not be liable for any indirect, incidental, consequential, special, or punitive loss, damage, injury, expense, or claim arising out of or relating to the improper use, misuse, unauthorized modification, incorrect installation, or failure to follow product instructions or safety recommendations. Nothing in this disclaimer shall be interpreted as excluding, restricting, or limiting any liability, warranty, consumer right, or remedy that cannot lawfully be excluded, restricted, or limited under applicable law.
9. Acceptance of Responsibility
By purchasing, accepting delivery of, assembling, installing, or using a Furndune product, the customer acknowledges that they have had the opportunity to review the applicable product information, instructions, specifications, warnings, and usage recommendations and agrees to use the product responsibly and in accordance with those requirements.
10. Governing Law
This disclaimer shall be read together with Furndune’s Terms & Conditions, Warranty Policy, Return & Refund Policy, and other applicable policies published on the Furndune website. In the event of any inconsistency, the applicable terms shall be interpreted in accordance with the laws and regulations applicable to the transaction. This disclaimer is subject to applicable law and does not affect any statutory rights or consumer protections that cannot legally be waived.
Thank you for choosing Furndune!